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General Terms of Use

Welcome to our sites www.hluskobags.com (in further text “Sites”), which are owned and operated by Hlusko Ltd, placed at A. Stodolu 5320/54, 036 01 Martin, Slovakia, company ID: 51 351 676, tax ID: 2120710658 registered in Business Register of the District Court Žilina, Section: Sro, Insert No: 69528/L (in further text “Hlusko Ltd“).

These general terms of use (in further text “Terms“) govern the rights and obligations of Hlusko Ltd and our customers, which result from contractual relationship based on a closed contract of sale. The Customer (in further text also “Buyer“ or “Consumer“) is any individual or a legal entity, who/which is interested in buying products on our Sites and will place an order (close a contract of sale). The order is valid only in case if a customer receives an order confirmation by e-mail. The Seller (in further text also “Operator“) is Hlusko Ltd, which operates the online shop www.hluskobags.com.

Your use of the Sites and your purchase of any products (closing a contract of sale) offered on the Sites is conditioned on your acceptance of these Terms of Use and the Privacy Policy (in further text “Terms”). Please read these Terms carefully. If you do not accept these Terms exit the Sites and don’t use its content.

All contractual relationships are closed according to the legal order of the Slovak Republic and European Union.

Cost of delivery and other fees

Stated prices of products on our Sites are without shipping costs. The shipping costs and time of delivery depend on the way of shipping and the address where the products are shipped. In order to  deliver you the products we cooperate with Slovak Post and DHL.

  • we ship for free to Austria, Czech Republic, Germany, Hungary, Poland and Slovakia
  • we charge €9.99 delivery fee when shipping to all other European countries

When an order is divided into more packages a customer will be charged a fee for each package separately. Packaging’s for free and besides delivery we don’t charge any other fees!

Warranty claim and your right to withdraw from the contract of sale

Warranty

We stand behind the quality and craftsmanship of all our products, therefore our products have a lifetime warranty. Our warranty is valid only in case the products are purchased directly through e-shop www.hluskobags.com.

By lifetime warranty we mean lifetime of a product itself*, not of the purchaser. Hlusko s.r.o. guarantees exceptional warranty which is never shorter than by law 24 months.

*Lifetime of a product
We do our best to make our products long-lasting, but after using our items after certain period of time some natural wear and tear damage may eventually occur. We consider the end of product’s lifecycle when the main fabric is discolored, delaminated or deteriorated. When major components such as handle, zipper or a bottom of a bag fail due to intensive use or use of the item over an extended period of time we may determine this as the end of a product life.

Responsibility for product defects according to statutory regulations of Civil Code (§ 622 – 624)

The Seller is responsible for sending products without defects, in quantity and quality resulting from the binding contract of sale and is responsible for keeping the price as agreed in the contract. In case, that the received product is faulty or has got workmanship defects that are not caused by the shipping company, these defects apply to the warranty.

The warranty doesn’t apply to common signs of wear that occur after certain time of use. No matter how well you care for your product, changes in color, abrasions and general breakdown of materials will eventually appear. Shorter product life caused by intense use is not considered as a defect and the warranty doesn’t apply to such case.

Warranty also doesn’t apply to damages resulting from misuse, abuse or neglect and damages that do not affect the functionality of the bag. Damages caused by not following the Care Instructions, attached to each product, are not covered by our warranty either. Damage caused by washing the products in a washing machine is not covered by our warranty, unless the instructions attached to a product allow mechanical washing.

Warranty Claim

In case there is any problem with the package or it has signs of damage when you receive the product please contact us by e-mail: customerservice@hluskobags.com or call +421 944 773 536  no later than 24 hours after receiving the product.

The warranty applies to material and manufacturing defects. The Customer has in this case right to claim by one of the following legal ways:

  1. In case your claim for warranty is legitimate, please contact our Warranty Service. After identifying the defect of the claimed product, that is done according to statutory regulations of the Civil Code (§ 622 and 623) and subsequent acceptance of the claim, we are obliged to remove the removable/repairable defects free of charge, in a timely and proper manner. In the case of interest, we are happy to exchange the product for a new one or replace the part of the product that is affected by the fault.
  2. If the defect can not be eliminated and the defect hinders the proper use of the products or the defects occur again, our Customer has the right to exchange the goods or may withdraw from the contract of sale.
  3. In case that the product has got non-repairable defects, but these defects don’t hinder the product from being properly used, the Customer is entitled to an appropriate discount on the price of the product.

If the warranty applies to the claimed product send it to the address of the company Hlusko Ltd, A. Stodolu 5320/54, 036 01 Martin, Slovak Republic. The part of the shipment must be a copy of the purchase receipt/invoice. The costs for returning the claimed product and delivering the new one is covered by Hlusko Ltd. We do our best to ensure that your claim is solved as soon as possible, but no later than within 30 days after receiving the claim.

Warranty service is provided by the e-shop Operator Hlusko Ltd.

Withdrawal from the contract of sale (Returns)

Our Customers according to Act No. 102/2014 on consumer protection are entitled to withdraw from the contract of sale within 14 days after receiving the product that was purchased through e-shop www.hluskobags.com.

In case that a customer purchased more products in one order but they were delivered separately, the products are considered to be received on date when the last package is delivered.

Procedure for exercising the right of withdrawal from the contract of sale

The Customer can exercise the right to withdraw from the contract by written form (form or hand written) or in the form of a durable medium (CD, DVD, e-mail). To excercise your right to withdraw you can use this form (click on the link and save the file). Fill in the form, print it out and send it (as a letter or by e-mail) within 14 days from the date you received the product. You can send the form even on the last day of the deadline (14th day). Important is the date when the package was shipped, not delivered.

The contract of sale is canceled and the withdrawal is valid at the moment when the form is received. Seller shall as soon as possible, no later than 14 days after receiving the form though, return to the Customer all payments received by them based on the contract, including the cost of shipping, postage fee and other costs and fees. The Customer is obliged to send the complete package, together with a copy of the payment receipt back to Hlusko s.r.o., Aurela Stodolu 5320/54, 036 01 Martin, Slovak Republic within 14 days. In case that returned product is incomplete or damaged, we reserve the right to claim damages from the customer (by an agreement or by the court).

If the order included more products, a customer has a right of withdrawal in relation to a particular part of the contract of sale. In such case the contract of sale cancels only in this particular part.

If the customer chooses to withdraw from the contract, he/she bears the costs of returning the products.

When a customer can’t withdraw from the contract of sale

The Customer can not withdraw from the contract and return the products to the Seller without giving any reason in the following cases:

  • tailor-made products to meet specific requirements of a customer (products made to meet specific customer requirements, tailor-made products or products specifically made for a single customer);
  • goods enclosed in a protective packaging that is unsuitable to return for health or hygiene reasons and whose protective packaging has been damaged
  • providing of a service, in case that a customer expressed consent and stated that was properly informed about losing the right to withdraw from the contract when the provision of the service is complete

Canceling the order

If Buyers wish to cancel orders, they are obliged to contact us as soon as possible, before the order is executed. In case the order is already executed, buyers have to follow the same steps like when “Withdrawing from the contract of sale.”

The Seller has a right to cancel the order in case that it isn’t possible to provide the ordered products. Consequently, after discussing with a buyer, the Seller has an option to immediately return the full amount paid back to the Buyer or offer them an alternate product. If the Buyer provides incorrect personal/contact information and thus makes it impossible for the seller to properly execute the order, the Seller also has the right to cancel the order.

Alternative dispute resolution

We always try to satisfy our Customers and resolve their problems arising from the Consumer Contract (contract of sale) in the shortest possible time. If you are not satisfied with the way your complaint is handled or you believe that your rights have been violated, please contact us by written request (to your mailing address) or via email: customerservice@hluskobags.com.

If we didn’t deal with your complaint as you expected, and the value of the subject of the dispute is higher than €20,  you (Consumer) according to Act no 391/2015 Coll. have the right to contact the impartial Alternative Dispute Resolution body.

The Consumer can start the Alternative Dispute Resolution (ADR) initiation by submitting the form online in any language and in any European Union country here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

The process happens entirely online, is provided for free or for nominal charge and usually takes about 90 days following the choice of ADR body.

The Buyer can start the ADR initiation also by filling the form on the website of Slovak Trade Inspection. The Buyers can find the list of all ADR entities on the website of the Ministry of Economy of the Slovak Republic here: List of ADR entities.

The law about ADR doesn’t apply to disputes:

  • where the Seller applies the right to the Consumer,
  • of labor-law character,
  • related to services of general interest,
  • related to the provision of health care,
  • related to the provision of higher education or further education by a public higher education institution or a state university,
  • financial services.

For more details on the whole issue, please see Act no. 391/2015 on Alternative Dispute Resolution, in Regulation of the European Parliament and Council of the EU No. 524/2013 and Act No. 102/2014 about the protection of consumers when distance selling of products or the provision of services based on a distance contract of sale.

Exchange of the product

When exchanging the product (for a different size or a color) proceed the same way like when “Withdrawing from the contract of sale.”

Payment Methods

According to § 16 of the Consumer Protection Act, Hlusko Ltd sends a proof of purchase of the product (invoice) to customers by e-mail as well as included in each package. This document is at the same time your warranty card. In case you receive a package without the proof of purchase please contact us as soon as possible by phone +421 944 773 536 or by e-mail customerservice@hluskobags.com.

Seller accepts the following payment methods:

  • Card payment and electronic banking
  • PayPal/AliPay
  • Payment by gift vouchers

The prices stated on the the Sites are solely valid only when you purchase products using the e-shop www.hluskobags.com.

The Buyer agrees that part of the order process is to pay the Seller the price for the ordered products according to the contract of sale by one of the above mentioned payment methods.

Terms of Delivery

Delivery time

The usual delivery time is 10 working days from the moment when the Operator of the Sites confirms the order and the Buyer receives the confirmation from www.hluskobags.com by e-mail.

We also inform our Customers at the moment when the package is shipped and it is on its way to their address.

In case we don’t keep our promised delivery time, our Customers have the right to withdraw from the contract of sale.

Responsibilities

Our obligation to deliver the product to the Buyer is fulfilled by delivering the ordered product to the Buyer/authorized person listed in the order to the place and at the time specified by the Buyer in the contract. The Buyers are obliged to confirm that they received the package by signing the delivery note. We emphasize that such delivery note from a courier or shipping company is not a proof of purchase.

We fulfilled our obligation also in case, that we were ready together with the shipping company/courier to deliver the product to the place and at the time specified by the Buyer in the contract but he/she didn’t accept the package. In case of not taking/accepting the package at the agreed place and time, we are entitled to withdraw from the contract and request from the Buyer reimbursement of the shipping costs and other charges related to returning the package.

We recommend that that the Buyer checks  the shipment (packaging or the product itself) if it is not damaged when receiving it. If there is a visible mechanical damage caused by the shipping process or any other signs of damage of the package the Buyer is entitled to not accept the shipment or write together with an employee of the shipping company a damage report.  If you want to claim a warranty, do not throw away the packaging, it will be used as an evidence. The carrier is fully responsible for damage to the consignment caused by the carrier.

We are not responsible for the delayed delivery of products caused by the wrong address which was given by the recipient!

Privacy Policy

The Operator of the Sites is Hlusko Ltd, based at A. Stodolu 5320/54, 036 01 Martin, company ID: 51 351 676, tax ID: 2120710658 registered in Business Register of the District Court Žilina, Section: Sro, Insert No: 69528/L.

All personal data provided by Buyers that are necessary to complete the order through www.hluskobags.com website are collected, processed and stored in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data (in further text “Personal Data Protection Act“).

Placing an order

By placing an order and confirming the contract of sale Customers agree with processing, collecting and storing their personal data for the purpose of closing the contract of sale, processing the order and further communication. The Buyer agrees to use of his personal data even after the successful order for the purpose of keeping relevant records needed for warranty services or accounting. Once the purpose of using these records has been fulfilled, the Seller will promptly liquidate the Buyer’s personal data.

If Buyers don’t wish their personal data to continue to be processed or stored they have a right to disagree with the written request (letter, e-mail) and we will consequently liquidate all their personal data.

Hlusko Ltd process the Buyer’s personal data only within the scope of the data stated in the order form. The range of processed personal data: given name, family name, title, address, e-mail address, telephone number.

Personal data and third parties

None of the Customer’s personal data will be provided, published or accessible to any third person/party except those with whom cooperation is necessary for the proper and complete order process. These are shipping companies that will have access to the minimum extent that is necessary to deliver products, payment gateway and its providers and customers’ banks. These data are provided once only.

In accordance with § 15 par. 1 (b) of the Personal Data Protection Act is assumed that the e-shop operator will provide the data to the minimum extent required to the following third parties:

  • Slovenská pošta, a.s., Partizánska cesta 9, 975 99 Banská Bystrica 1, company ID 36 631 124
  • DHL Parcel Slovensko spol. s.r.o., Na Pántoch 18, 831 06 Bratislava-Rača, company ID 47 927 682
  • Pay Solutions, a.s., Líščie údolie 119, Bratislava 841 04, company ID 47 866 233
  • First Data Europe Limited, Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF

We consider credit card details and bank account information (login, account balance, and other private information) to be very sensitive. We are committed to our Customers that solely their bank works with their personal information when they use electronic banking as each transaction is redirected to the site of their bank. Their bank will only provide us with information about whether the transaction was successful or not. In case our Customers need a refund, their bank will provide us their name and account number in order to process the refund.  When paying with a card, the credit card details will be used and processed by a payment gateway and its operator. We cooperate with modern and secure payment gateway, which is approved and regulated by the National Bank of Slovakia and the European Central Bank.

Processing data

Hlusko Ltd is committed and declares that Customer’s personal data will be processed and used confidentially and in accordance with good morals and in accordance with the Personal Data Protection Act. On the other hand, the Customer declares that the personal data that provides to Hlusko Ltd are complete, correct, true and up to date.

The Customers have the right to request at any time updating, adding, or correcting their personal data by sending a request to customerservice@hluskobags.com. In case there is a change in the Customer’s personal data, but the Customer doesn’t communicate it to the Operator, Hlusko Ltd is not responsible for possible complications and outdated data.

In case the data of the person concerned is not correct, complete and updated and it is not possible to correct them, the Operator of the Sites is obliged to liquidate the personal data of this person.

Marketing purposes

The Buyer gives an explicit consent to the Operator of the e-shop to process their personal data in the range: given  name, family name, title, address, e-mail address to send marketing information and newsletters by e-mail to the Buyer’s e-mail address. The Buyer gives the explicit consent by ticking the box “I agree with processing of my personal data by Hlusko Ltd for the purpose of sending marketing messages, newsletters, promotional information and product offers” (in further text “Box”)

By ticking the Box, the Buyer simultaneously agrees that the Seller will send him/her commercial notices in electronic form, in accordance with the Act No. 147/2001 Coll. on advertising as amended and Act  No. 610/2003 Coll. on electronic communication.

The Buyers are at any time entitled to withdraw their Consent to the processing of their personal data, for sending marketing information and newsletters, by a written letter or by sending a statement of the withdrawal to customerservice@hluskobags.com. Hlusko Ltd will automatically upon this request discard the Consumer’s personal data.

A guidance on the rights of the customer in relation to the protection of personal data

The customer has according to the Act. No. 122/2013 Coll. with regard to the processing of personal data the following rights:

1. In accordance with the Section 28 of the Act on Personal Data Protection, the Customers are entitled to require from the operator of the Sites, in written and a generally understandable form, following:

  1. a confirmation of whether personal data are processed or not,
  2. information about the state of processing of their personal data in the information system in the range according to § 15 par. (1) (a) to (e), from the second to the sixth points of the Personal Data Protection Act,
  3. accurate information on the source from which the operator obtained their personal data for the processing,
  4. a list of all their personal data which are the subject of processing,
  5. correcting or liquidating any incorrect, incomplete or outdated personal data that is being processed,
  6. the liquidation of their personal data if the purpose of its processing has been fulfilled, if official documents containing personal data were provided and they were a subject of processing, the customer may request their return,
  7. the liquidation of the personal data that are being processed, if there has been a violation of the law,
  8. blocking their personal data when the customers withdraw from the consent to process their data prior to expiry of the consent’s period of validity

2. The Buyers have the right, upon a written request, to oppose to:

  1. the processing of their personal data which they presume to be/will be processed for the marketing purposes without their consent and request their liquidation,
  2. the use of the personal data listed in § 7 par. 4. (d) for the purposes of direct marketing by post, or
  3. providing the personal data listed in § 7 par. 4. (d) for the purposes of direct marketing,
  4. the processing of personal data in accordance with § 10 par. 3 (a), (e),( f), or (g) by stating the justified reasons or by providing evidence of unauthorized interference with their rights or interests that are/may be damaged by such processing, in case the objection of the concerned person is justified, the operator shall block and discard without undue delay their personal data,
  5. to oppose to and not accept a decision made by an operator which would have legal effects or significant effects on the buyer, if such decision is issued solely on the basis of the automated processing of the personal data. The person concerned has the right to require the operator to review the issued decision by a method different from the automated form of processing. The operator is obliged to comply with the request of the person concerned.

As a person concerned, you may exercise (in written form) all your rights according to the Section 28 and the Section 29 of the Act on Personal Data Protection. If you have a suspicion that your personal data are being illegally processed (interfering with your rights or your interests) you are entitled to submit a proposal to initiate the procedure about protection of personal data at the Office for Personal Data Protection of the Slovak Republic.

If it is proven that the objection of the person concerned is legitimate, the Seller is required to block and discard the personal data (which are the subject of the objection) as soon as practicable, without undue delay.

If the Buyer is not fully entitled to legal action, his/her rights according to the Act on Personal Data Protection may be exercised by a legal representative.

If the Buyer passed away, his/her rights, according to the Act on Personal Data Protection, can be claimed by a related party.

The Operator’s information system is registered at the Office for Personal Data Protection of the Slovak Republic as no. 5908.

Buyer’s declaration and consent

The Buyer declares that in accordance with Section 15 par. 1 of the Act on Personal Data Protection has been informed about the terms and conditions of processing of their personal data by the Operator of the Sites. These terms and conditions are published in the Terms of Use on the Sites www.hluskobags.com. The Buyer consents according to Section 11 of Act No. 122/2013 Coll. on the Protection of Personal Data as amended by later legislation to the processing of his/her personal data by the Operator of the Sites. Buyer also agrees to provide his/her personal data in the minimum extent required to the third parties for the proper and complete handling of their order.

Providing of personal data is voluntary !!! The Seller declares that the consent of the person concerned (the Buyer) is not enforced or made conditional upon the threat of denial of a contractual relationship, service, goods or obligations to the Seller.

“Cookies”

“Cookies” are small text files that are stored on your computer, phone or other web enabled device or its memory when you visit our website. Thanks to these files, our Sites have information about your visit to our Sites, the language you are using, settings of your internet browser, and other information to make your future visit better, easier, faster and more responsive to your interests. Cookies also help us to use Google Analytics and its services.

Data that these small text files (in further text “Data“) collect are anonymous and do not personally identify you.

When a visitor of the Sites consents to the processing of cookies, the visitor agrees with processing these files by Operator in order to provide services easier and faster and in accordance with provisions of Directive 95/46/EC on the purpose of “cookies” or similar tools. Furthermore, the Operator ensures that users know what information are stored on their end device.

I don’t agree with storing “cookies” on my device

Visitors of the Sites have an option to disagree with storing “cookies” on their end device or its memory by using their anonymous browsing feature on their internet browser. In this case, our Sites may not display a product offer that suits your needs, and viewing can be more complicated and can take longer.

Hluskobags.com processes “cookies” in accordance with applicable laws, good morals and confidentially. We protect your privacy, Data are anonymous and we use them only to improve our offer so it better suits your individual interests and needs.

What personal data does Hlusko Ltd have? Can I cancel the consent to data processing?

If you have any questions regarding the Data we process, send us an e-mail to customerservice@hluskobags.com  or send us a written form to: Hlusko s.r.o., A. Stodolu 5320/54, 036 01 Martin, Slovakia. For more information about protecting your personal data, please read our Terms and Conditions.

Copyright & Trademarks

All content on this Site and all Hlusko Ltd Sites including text, images, graphics, audio and video clips, logos and descriptions of the products, is the property of Hlusko Ltd and it’s protected by the European Union copyright legislation.

We don’t grant you any rights in our content and by agreeing with our terms of use you agree not to reproduce, republish, copy, distribute or encode any part of our Sites or the content.

Hlusko, www.hluskobags.com and other marks (trade names, logos  and trade dress), whether registered or unregistered  which appear on our Site or in the content are trademarks of Hlusko Ltd. These trademarks may not be used or reproduced in any manner that is likely to cause confusion or discreditation of Hlusko Ltd without our approval.

Terms of communication on hluskobags.com site

We reserve the right to suspend your access and edit or remove any activity or content in case:

  • Content is illegal, threatening, obscene or somehow injurious to third parties
  • Content consists of or contains viruses or other harmful components, political campaigning, chain letters
  • Content is any form of “spam”
  • You impersonate any person or entity, or otherwise mislead

Supervisory Authority

The supervisory authority is the Slovak Trade Inspection (www.soi.sk), with the registered office at P. O. BOX 29, Prievozská 32, 827 99 Bratislava, Slovakia.

Final Provisions

These Terms are binding upon Hlusko Ltd and their Customers. Hlusko s.r.o. reserves the right to to change these Terms at any time without prior notice. If any changes are made, the revised terms and conditions shall be posted on this website immediately. These changes take effect on the day of their publication on www.hluskobags.com.

Legal relations resulting from the contract of sale are always governed by the general terms and conditions effective at the time of the placing an order.

These Terms are valid and effective as of 01 April 2018.