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Shipping

Where do you ship for FREE?

We offer FREE SHIPPING to countries in ZONE 1 and we charge €9.99 delivery fee when shipping to countries in ZONE 2. The shipping costs and time of delivery vary according to an address where the products are shipped and their size. In order to  deliver you the products we cooperate with Slovak Post and DHL.

Zones Estimated Delivery Time Shipping Costs
Zone 1* 3-5 days FREE
Zone 2** < 10 days €9.99

*Zone 1: Austria, Czech Republic, Germany, Hungary, Poland, Slovakia
**Zone 2: the rest of European countries

When will my order arrive?

We do our best to ship your order the same day or the day after the order was placed and confirmed. The usual delivery time is less than 10 working days from the moment when we confirm your order.

Once the order has shipped you will receive an e-mail confirmation including the estimated arrival date and your order’s tracking information.

I want to track my order

We always provide a tracking number in the email we send when your order has shipped. You can track your order directly from that email or you can do it here.

My order is shipped by:

I haven't received my order even though the tracking information says it has been delivered

Please check with your neighbors/roommates if your order hasn’t been picked up by mistake. In case you are still unable to track down your order, please use our contact form and we will do our best to help you.